Ambassador Terms & Conditions

These Terms and Conditions (“Terms”) govern participation in the “Bring a Friend and Earn” Ambassador Program (“Program”) operated by Dr. Yoselin Gracia (the “Practice”, “we”, “our”, or “us”).

By registering as an Ambassador, using the Program website, mobile application, referral platform, referral code, or participating in any referral activity, you confirm that you have read, understood, and agreed to be legally bound by these Terms.

1. DEFINITIONS AND INTERPRETATION

In these Terms:

• “Ambassador” means any individual approved by the Practice to participate in the Program.
• “App” means any mobile application, dashboard, website, referral portal, or software platform operated by the Practice in connection with the Program.
• “Applicable Laws” means all laws, regulations, guidance, standards, and codes applicable in England and Wales, including but not limited to the Data Protection Act 2018, UK GDPR, Consumer Protection from Unfair Trading Regulations 2008, CAP Code, ASA guidance, and GDC Standards.
• “Commission” means any payment, reward, credit, incentive, or benefit payable under the Program.
• “Confidential Information” means all confidential or commercially sensitive information relating to the Practice, patients, pricing, marketing strategy, systems, or operations.
• “GDC” means the General Dental Council.
• “Qualified Referral” has the meaning set out in Section 5.
• “Referred Patient” means a new patient referred to the Practice by an Ambassador.
• “Services” means dental, cosmetic, hygiene, aesthetic, consultation, or related healthcare services offered by the Practice.
• “You” / “Your” means the Ambassador.

Headings are for convenience only and do not affect interpretation.

2. ELIGIBILITY

2.1. Participation in the Program is strictly limited to individuals aged 18 years or older.

2.2. The Practice reserves the right to approve, reject, suspend, or remove any applicant at its sole discretion.

2.3. Employees, contractors, clinicians, and staff members of the Practice may be excluded from participation unless expressly authorised in writing.

2.4. Participation is void where prohibited by law.

2.5. Ambassadors must at all times provide accurate, current, and complete information.

2.6. You warrant that:

• you have full legal capacity to enter into this agreement;
• you will comply with all Applicable Laws;
• you will not engage in misleading, deceptive, unlawful, or unethical conduct.

3. REGULATORY COMPLIANCE & CLINICAL INDEPENDENCE

3.1. The Program is designed to comply with:

• the GDC Standards for the Dental Team;
• ASA and CAP advertising guidance;
• Consumer Protection legislation;
• Applicable healthcare advertising regulations.

3.2. The Practice maintains absolute clinical independence at all times.

3.3. Participation in the Program does not:

• guarantee treatment;
• influence clinical recommendations;
• affect suitability assessments;
• override patient consent requirements;
• alter professional obligations owed by clinicians.

3.4. All clinical decisions remain solely within the professional judgment of the treating clinician.

3.5. Ambassadors must never:

• provide clinical advice;
• diagnose conditions;
• recommend inappropriate treatment;
• guarantee outcomes;
• imply that they represent the clinical team.

3.6. The Practice may refuse treatment where:

• treatment is clinically inappropriate;
• patient expectations are unrealistic;
• safeguarding concerns arise;
• informed consent cannot be obtained.

3.7. Nothing in this Program creates any right for an Ambassador to interfere with or influence clinical decisions.

4. LEGAL STATUS OF AMBASSADORS

4.1. Ambassadors participate as independent individuals and not as employees, workers, agents, franchisees, partners, or representatives of the Practice.

4.2. Nothing in these Terms creates:

• employment rights;
• worker status;
• holiday entitlement;
• pension entitlement;
• minimum wage rights;
• agency authority.

4.3. Ambassadors have no authority to:

• enter contracts on behalf of the Practice;
• make guarantees;
• bind the Practice legally;
• negotiate fees;
• alter treatment plans;
• speak as authorised representatives.

4.4. The Practice is not responsible for:

• business expenses;
• marketing costs;
• internet costs;
• tax liabilities;
• equipment costs incurred by Ambassadors.

5. COMMISSION STRUCTURE

Commissions are calculated based solely on eligible revenue actually received by the Practice from a Qualified Referral.

Tier Structure

Bronze: 0–4 Successful Referrals — 5%
Silver: 5–14 Successful Referrals — 10%
Gold: 15–29 Successful Referrals — 15%
Platinum: 30+ Successful Referrals — 20%

Additional benefits may be offered at the Practice’s discretion and may be modified or withdrawn at any time.

6. QUALIFIED REFERRALS

A referral shall only qualify if ALL the following conditions are met:

1. The patient is genuinely new to the Practice.
2. The patient has not attended the Practice within the previous 3 years.
3. The patient books using the Ambassador’s valid referral code or link.
4. The patient attends their appointment.
5. The patient pays in full.
6. The payment has cleared and is not disputed.
7. The referral complies with these Terms.
8. The referral was not generated through prohibited marketing practices.
9. The patient was not already known to the Practice through another source.
10. The referral is not fraudulent, self-generated, duplicated, automated, or misleading.

The Practice’s records shall be final in determining referral validity.

7. COMMISSION PAYMENTS

7.1. Commissions shall only become payable after:

• completion of treatment;
• expiry of applicable cancellation periods;
• successful receipt of cleared funds.

7.2. The Practice may withhold payments where:

• fraud is suspected;
• a dispute exists;
• chargebacks occur;
• investigations are ongoing;
• legal or compliance concerns arise.

7.3. Commission calculations exclude:

• VAT;
• refunds;
• laboratory fees;
• finance charges;
• discounts;
• promotional reductions;
• materials;
• failed payments.

7.4. Payments may be processed monthly or at intervals determined by the Practice.

7.5. Minimum payout thresholds may apply.

7.6. The Practice reserves the right to:

• correct accounting errors;
• offset overpayments;
• suspend payments pending investigation.

8. CLAWBACKS AND REFUNDS

8.1. If a Referred Patient:

• receives a refund;
• initiates a chargeback;
• cancels treatment;
• breaches finance agreements;
• commits fraud,

the Practice may reclaim related Commission payments.

8.2. The Practice may deduct clawbacks from future earnings.

8.3. If insufficient future earnings exist, the Ambassador agrees to repay the outstanding amount within 14 days of request.

9. TAXATION

9.1. Ambassadors are solely responsible for:

• Income Tax;
• National Insurance;
• VAT obligations;
• Self-Assessment registration;
• business reporting obligations.

9.2. The Practice does not provide tax advice.

9.3. Ambassadors are advised to seek independent financial advice.

9.4. If total miscellaneous income exceeds HMRC thresholds, Ambassadors may be required to register with HMRC.

9.5. The Ambassador indemnifies the Practice against any liability arising from the Ambassador’s tax obligations.

10. ETHICAL MARKETING & ADVERTISING RULES

10.1. All marketing must comply with:

• ASA guidance;
• CAP Code;
• Consumer Protection from Unfair Trading Regulations 2008;
• CMA guidance;
• Applicable advertising standards.

10.2. Ambassadors must not:

• make misleading claims;
• exaggerate outcomes;
• guarantee results;
• use edited or deceptive imagery;
• create fake reviews;
• impersonate clinicians;
• pressure vulnerable individuals.

10.3. Ambassadors must clearly disclose financial incentives using wording such as:

“I may receive a referral reward if you book using my code.”

10.4. Ambassadors must not:

• use spam;
• send unsolicited mass messages;
• purchase misleading advertisements;
• use clickbait;
• bid on the Practice’s trademarks;
• post on coupon websites;
• create fake accounts;
• engage in unlawful marketing.

10.5. The Practice may require removal of any content deemed inappropriate, inaccurate, misleading, or damaging.

10.6. The Practice may monitor public promotional activity for compliance purposes.

11. INTELLECTUAL PROPERTY

11.1. All intellectual property rights relating to:

• logos;
• branding;
• images;
• videos;
• trademarks;
• text;
• software;
• App content,

remain the exclusive property of the Practice.

11.2. No licence is granted except as expressly stated.

11.3. Ambassadors may not:

• modify branding;
• create derivative works;
• register confusingly similar domains or accounts;
• use Practice branding without written approval.

11.4. Any unauthorised use may result in immediate termination and legal action.

12. CONFIDENTIALITY

12.1. Ambassadors must keep confidential all non-public information relating to:

• patients;
• pricing;
• systems;
• operations;
• marketing strategy;
• referral data.

12.2. Confidential information must not be disclosed except where legally required.

12.3. These obligations continue after termination.

13. DATA PROTECTION & GDPR

13.1. Both parties shall comply with:

• UK GDPR;
• Data Protection Act 2018;
• Privacy and Electronic Communications Regulations (PECR).

13.2. Ambassadors must:

• obtain lawful consent before sharing personal data;
• only share data necessary for referral purposes;
• avoid collecting medical information unnecessarily.

13.3. Ambassadors must never send:

• medical histories;
• photographs;
• sensitive health data,

unless specifically requested through secure authorised channels.

13.4. The Practice processes personal data in accordance with its Privacy Policy.

13.5. The Practice may:

• store referral data;
• monitor App activity;
• process payment records;
• verify identity;
• prevent fraud.

13.6. Ambassadors acknowledge that referral data may be retained for:

• legal compliance;
• accounting;
• fraud prevention;
• regulatory obligations.

14. APP AND PLATFORM USAGE

14.1. Access to the App is provided “as available”.

14.2. The Practice does not guarantee:

• uninterrupted access;
• error-free functionality;
• continuous availability;
• compatibility with all devices.

14.3. Ambassadors must not:

• reverse engineer the App;
• attempt unauthorised access;
• interfere with security;
• upload malicious code;
• scrape data;
• exploit software vulnerabilities.

14.4. The Practice reserves the right to:

• suspend systems;
• update software;
• modify functionality;
• restrict access without notice.

14.5. Ambassadors are responsible for maintaining:

• device security;
• password confidentiality;
• secure login credentials.

15. ANTI-FRAUD & COMPLIANCE MONITORING

15.1. The Practice reserves the right to investigate:

• unusual referral activity;
• duplicate referrals;
• suspicious patterns;
• fraudulent transactions.

15.2. Fraudulent conduct may result in:

• immediate termination;
• cancellation of unpaid commissions;
• repayment demands;
• civil legal action;
• reporting to authorities.

15.3. Automated referrals, bots, fake identities, or manipulated transactions are strictly prohibited.

16. LIMITATION OF LIABILITY

16.1. Nothing in these Terms excludes liability for:

• death or personal injury caused by negligence;
• fraud;
• fraudulent misrepresentation;
• any liability that cannot legally be excluded.

16.2. Subject to Section 16.1:

• the Practice shall not be liable for indirect or consequential losses;
• the Practice shall not be liable for loss of profit, reputation, goodwill, opportunity, or anticipated earnings.

16.3. Total aggregate liability shall not exceed the total Commission paid to the Ambassador in the previous 12 months.

16.4. The Ambassador participates entirely at their own commercial risk.

17. INDEMNITY

The Ambassador agrees to indemnify and hold harmless the Practice from any claims, losses, liabilities, penalties, costs, or legal expenses arising from:

• breach of these Terms;
• unlawful marketing;
• tax non-compliance;
• misuse of personal data;
• misleading statements;
• intellectual property infringement.

18. TERMINATION

18.1. Either party may terminate participation at any time upon written notice.

18.2. The Practice may suspend or terminate participation immediately where:

• fraud is suspected;
• reputational harm occurs;
• legal breaches occur;
• unethical conduct occurs;
• misuse of the App occurs.

18.3. Upon termination:

• referral links may be disabled;
• unpaid commissions may be forfeited where misconduct exists;
• App access may be revoked.

18.4. Sections intended to survive termination shall continue indefinitely, including:

• confidentiality;
• indemnities;
• liability limitations;
• data protection obligations.

19. CHANGES TO THE PROGRAM

19.1. The Practice may amend:

• commission rates;
• benefits;
• App functionality;
• eligibility criteria;
• these Terms,

at any time.

19.2. Updated Terms shall become effective upon publication.

19.3. Continued participation constitutes acceptance of revised Terms.

20. FORCE MAJEURE

The Practice shall not be liable for failure or delay caused by:

• acts of God;
• pandemics;
• cyberattacks;
• internet outages;
• industrial disputes;
• government actions;
• supplier failures;
• events beyond reasonable control.

21. SEVERABILITY

If any provision is deemed unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

22. WAIVER

Failure to enforce any provision shall not constitute a waiver of rights.

23. THIRD PARTY RIGHTS

No person other than the parties shall have rights under the Contracts (Rights of Third Parties) Act 1999.

24. ENTIRE AGREEMENT

These Terms constitute the entire agreement between the parties relating to the Program.

25. GOVERNING LAW & JURISDICTION

25.1. These Terms shall be governed by the laws of England and Wales.

25.2. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

26. CONTACT DETAILS

For questions relating to the Program, contact:

Company: Dr. Yoselin Gracia
Website: yoselingracia.com
Contact: info [at] yoselingracia [dot] com

27. IMPORTANT HEALTHCARE DISCLAIMER

27.1. Cosmetic dental treatment outcomes vary between individuals.

27.2. No specific clinical outcome, aesthetic result, or treatment suitability can ever be guaranteed.

27.3. All patients must undergo:

• clinical assessment;
• suitability checks;
• informed consent procedures.

27.4. Before-and-after images, testimonials, and marketing materials are illustrative examples only and do not guarantee equivalent outcomes.

27.5. Emergency dental concerns should not be submitted through the Ambassador Program or App. Patients requiring urgent care should contact appropriate emergency healthcare services directly.