Terms and Conditions

1. Introduction and acceptance of these Terms

These Terms and Conditions (“Terms”) govern access to and use of the Dr. Yoselin Gracia website, including all pages, forms, treatment information, blog articles, referral landing pages and digital content made available through it. By accessing this website, submitting an enquiry, requesting a consultation, using a referral link, or otherwise interacting with the website, you agree to use it lawfully and in accordance with these Terms.

2. About the website and private cosmetic dentistry information

This website provides general information about private cosmetic dental services, including composite bonding, edge bonding, composite veneers, teeth whitening, Invisalign, smile design, smile makeover planning, maintenance and aftercare. The website is designed for patient education, enquiry handling, consultation requests and general service information only.

3. No personal dental advice or emergency service

Nothing on this website is personal dental advice, a diagnosis, a clinical opinion, a treatment plan, or a substitute for a dental examination. Dental advice can only be given following an appropriate clinical consultation, review of your oral health, medical history, bite, photographs, radiographs where needed, expectations and suitability. The website must not be used for dental emergencies, urgent symptoms, swelling, trauma, uncontrolled bleeding or severe pain. In an emergency, contact an appropriate dental emergency provider or NHS 111 where applicable.

4. Clinical independence and professional judgement

All treatment is subject to the independent clinical judgement of the treating dentist. No website content, referral, promotion, image, testimonial, fee reference, consultation request or ambassador introduction can require, influence or guarantee that a treatment will be recommended or provided. The clinician may decline, postpone or modify treatment where this is clinically appropriate.

5. Suitability, consent and treatment planning

Cosmetic dentistry depends on individual suitability. Factors may include oral health, gum condition, tooth structure, enamel quality, previous dentistry, bite forces, tooth wear, grinding habits, medical history, expectations, shade, alignment and maintenance commitment. Before any treatment, you may be asked to complete forms, attend assessment, discuss alternatives, understand risks and limitations, and provide informed consent.

6. GDC, advertising and professional standards

The website is intended to provide information that is clear, balanced and not misleading, in line with the professional expectations of the General Dental Council and applicable UK advertising principles. Dental treatment information is presented to help patients make informed enquiries, not to create pressure, guarantee outcomes or encourage treatment that is not in a patient’s best interests.

7. Results, before-and-after images and expectations

Before-and-after images, case examples, transformation descriptions, testimonials and smile images are illustrative only. Results vary between patients. The final outcome may depend on tooth condition, bite, oral hygiene, habits, shade, materials, clinical complexity, maintenance and patient compliance. No image, case study, testimonial or treatment description should be interpreted as a guarantee that you will achieve the same or similar result.

8. Cosmetic treatment limitations and maintenance

Cosmetic dental treatment can improve aesthetics but may involve limitations, risks and maintenance. Composite bonding may chip, stain, wear, require polishing, repair or replacement. Whitening results vary and may require top-ups. Invisalign and alignment treatment require compliance. Veneer or bonding options may not be suitable for every bite or tooth condition. These matters will be discussed where relevant during consultation.

9. Fees, offers, estimates and availability

Fees, offers, estimated prices, “from” prices, package references or consultation references on the website are general guidance only unless confirmed in writing after assessment. Fees may change and may depend on clinical complexity, materials, number of teeth, records, diagnostics, hygiene, whitening, alignment, maintenance or additional treatment required. A free first consultation, where offered, may be limited to a cosmetic discussion and may not include treatment, radiographs, diagnostic records or specialist reports unless expressly stated.

10. Booking, enquiries and communications

Submitting a form, sending an email, using a referral link or requesting a consultation does not guarantee an appointment, treatment acceptance, treatment availability or a particular outcome. We may contact you using the details you provide to respond to your enquiry, arrange appointments, request further information or provide relevant administrative information. You are responsible for ensuring your contact details are accurate.

11. Dentist-patient relationship

Use of this website does not by itself create a dentist-patient relationship. A dentist-patient relationship begins only when you are accepted for care by the relevant clinician or clinic and the necessary clinical, administrative and consent processes have been completed.

12. Patient responsibilities

You agree to provide accurate information, disclose relevant medical and dental history, follow clinical and aftercare advice, attend appointments on time, ask questions before consenting, and seek urgent help where symptoms require immediate attention. You should not rely on website information to delay seeking professional care.

13. Ambassador, referral and third-party introductions

Where a patient arrives through a referral link or ambassador introduction, the patient’s clinical interests remain paramount. Referral attribution does not affect clinical judgement, suitability assessment, treatment recommendations, fees, consent or patient choice. Ambassador programme participation is governed by separate Ambassador Programme Terms and Conditions.

14. Website account, dashboard or portal areas

Where the website includes dashboard, ambassador, login or portal functionality, users must keep login details confidential, use accurate information and not attempt unauthorised access. We may suspend or restrict access where misuse, security concerns, inaccurate information or breach of applicable terms is suspected.

15. Acceptable use

You must not misuse the website, attempt to gain unauthorised access, interfere with security, submit malicious code, scrape or copy content at scale, impersonate another person, submit false enquiries, infringe intellectual property, overload the website, or use it in any way that may damage the practice, patients, ambassadors, clinicians, systems or other users.

16. Intellectual property

All text, branding, page layouts, images, graphics, icons, logos, code, design, treatment descriptions, case presentation and website materials are protected by intellectual property rights. You may view the website for personal, non-commercial use only. You must not copy, reproduce, adapt, distribute, publish or commercially exploit website content without prior written permission.

17. User-submitted content and enquiries

When submitting information through website forms, you confirm that the information is accurate, lawful and not misleading. You must not submit confidential information about another person without authority. You grant us permission to use submitted information to respond to your enquiry, administer bookings, manage referral attribution where applicable, and handle related communications in accordance with the Privacy Policy.

18. Privacy and data protection

Personal data is handled in accordance with the website Privacy Policy. The Privacy Policy explains what information may be collected, why it is used, lawful bases, retention, sharing, security and your rights under UK data protection law. You should read the Privacy Policy before submitting personal information.

19. Cookies and tracking choices

Cookie use is explained in the Cookie Policy. Where non-essential cookies or similar technologies are used, consent choices should be made available where required. You can manage browser settings and cookie preferences as described in the Cookie Policy.

20. Third-party websites, tools and embedded services

This website may link to or integrate third-party websites, booking tools, analytics tools, maps, social media platforms, payment providers, email systems or hosting services. Third-party services are controlled by their own providers. We are not responsible for their content, availability, security, privacy practices or terms.

21. Accuracy and availability of the website

We aim to keep the website accurate and available, but we do not guarantee that content will always be complete, current, uninterrupted, error-free or compatible with every device. Website content may be corrected, updated, removed or replaced at any time without notice.

22. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. To the fullest extent permitted by law, we are not responsible for losses arising from reliance on general website information without clinical assessment, unavailable website functionality, third-party services, user error, inaccurate information submitted by users, or events outside reasonable control.

23. Consumer rights

Nothing in these Terms affects statutory rights that cannot be excluded, including rights which may apply under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation. Specific treatment documentation, consent forms, clinic policies or written estimates may also apply to services provided.

24. Complaints and concerns

If you have a concern about website content, an enquiry, communication or service information, you may contact the practice using the contact details provided on the website. Clinical complaints or treatment concerns may be subject to separate practice complaints procedures.

25. Changes to these Terms

We may update these Terms from time to time to reflect changes in website functionality, services, law, regulation or practice procedures. The version published on the website at the time of your use applies to that use.

26. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining sections will continue to apply as far as legally possible.

27. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction in relation to disputes arising from website use, subject to any mandatory consumer rights that may apply.

28. Contact

For website terms, privacy or general administrative enquiries, please use the contact details published on this website. Do not use general website contact routes for urgent dental emergencies.